Running a business can be tough, especially with the demands of recruiting and retaining employees. One of the most important elements to consider throughout this process is the many different types of training employees need.
Of course, you want to ensure employees are confident and capable of performing their daily tasks. Developing a well-defined, transparent training process is key to employee satisfaction and drive. But it’s important that the training you provide is suitable for the employee’s learning style, work responsibilities, and progression plan.
In this article, we break down the different types of training employees need so you can adjust their plan to their specific circumstances.
One of the first training sessions new employees need is onboarding training. This should cover a range of areas directly applicable to your business. Be sure to include specific information about the systems your business uses. Provide access to areas where they can find various company materials. And be sure to let them know how you expect them to manage any customer interactions.
In short, onboarding training should give employees a general overview that makes settling into their first few weeks a straightforward and enjoyable process.
Cybersecurity Training for Employees
It’s well known that human error is a driving factor in data breaches and IT security problems. Therefore, providing cybersecurity training for employees is vital for the smooth running of any business.
Run through any company rules around IT safety, like keeping any unattended computer screens locked and not saving passwords to a device or notepad.
On top of this training, you can invest in solutions that support employees in keeping your business material safe, such as bank verification services that prioritize account safety. Yodlee’s bank verification services and solutions offer NACHA compliance. This encourages improved levels of trust from your customers and employees alike.
For both new and existing employees, product training is a key part of progression and development. As your product offerings increase or go through changes, keep your employees in the loop. This is a great way to ensure they are confident enough to do their job without being unaware of key issues or questions that might affect your customer base.
Diversity Training for Employees
It’s a common business practice to provide training in product information and cybersecurity. However, an often-overlooked training area is that of diversity and anti-bias practices. This is crucial if you work in a diverse workplace, as it encourages staff to be respectful and inclusive toward others.
Not only does this foster a positive environment, but it also allows you to communicate your values as an organization to your employees. This in turn will affect the receptiveness of your customer base. According to a 2013 report, diverse companies are up to 70% more likely to capture new markets.
By combining these training types and methods, you can ensure that your business is producing well-rounded, experienced employees who can drive business growth and leave a positive impression on your customer base. What’s more, when you combine this training with an investment in high-quality cybersecurity solutions, you can reduce the risk of data and security breaches within your organization. This will streamline your business process and leave you with happy employees.