Samsung Galaxy users are on and the posting complaints about their devices’ unresponsiveness.
The AI-filled One UI 6.1 update, which debuted with the new Galaxy S24 series in January, was released to older to March 28, according to
Unfortunately, for some, the rollout hasn’t been smooth, particularly for Samsung Galaxy S23 series users.
What’s going on with the Samsung Galaxy S23 series?
One UI 6.1, as we , expanded its Galaxy AI features to older models, including the , S23 FE, Z Fold 5, and Tab S9 series. This means that they’re getting new AI features Samsung boasted about during , including Circle to Search and Generative Edit.
However, as pointed out, the rollout apparently hasn’t been seamless, with Samsung Galaxy S23 series users reporting unresponsive displays after the One UI 6.1 update.
“After installing version 6.1 (14) on my phone the touch screen is no longer responding to a finger touch but works with the S Pen, how do I fix this?” posted on Samsung’s Community forum
Among 41 replies, many chimed in to say they’re experiencing the same issue.
“After hitting the 6.1 update, I’m stuck with the same problem: the touch screen is totally unresponsive. It’s downright disheartening. Can’t believe a brand would drop an update this messed up,” said.
“Has anyone found a fix for this yet? So frustrating!!!!” said
Reddit has its complaints, too: said, in part, “Since updating my screen is totally unresponsive to finger touch and only works when I use the S Pen. I’ve restarted my phone multiple times with no luck in fixing this problem.”
Is there a fix after downloading the One UI 6.1 update?
One Redditor claims they were able to resolve the issue by rolling back their device to the previous 6.0 update. That, however, is a bit extreme. Others have said that restarting their device rectifies the problem, particularly after waiting for their apps to be fully optimized after the One UI 6.1 update.
As such, if you’re experiencing this problem, wait a few days after the One UI 6.1 update and trigger a restart. If the issue persists, Samsung will have no choice but to address the problem with a patch in the near future.
It’s difficult to say whether this is a widespread issue, but the complaints are certainly beginning to pile up online. We reached out to Samsung for comment; we’ll update this article if we get a response.
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